Start with a real experience
A private case links to a published review from your own source. The business records a responsible person, a date and the agreed resolution.
Every experience counts
A review is the start of the conversation.
Good customer care shows in what you do next. Our growth centre helps businesses follow up real experiences, record improvements and let customers provide their own feedback.
Go to my customer careMake improvement concrete
The rule-based coach links priorities to source reviews. The business chooses what to work on and records the outcome; no messages are sent automatically.
Let the recipient respond personally
The business can share a single-use customer link itself. The recipient can indicate whether the issue is resolved. That feedback is separate from the business status.
The original review stays in place.
A resolution does not automatically change the original review or score. A confirmation link does not verify identity and is not certification. Private cases are not published on the business page.
Do you have an issue with a purchase or service? Explore the options for contact and mediation.
Contact and mediation